Privacy Policy

At takbt, we take privacy seriously. This Privacy Policy explains what personal information we collect from you when you use our platform, how we use that information, with whom we may share it, and the rights you hold over your own data. We are committed to handling all personal information with the highest standards of care, transparency, and security, in compliance with applicable data protection principles.

This policy covers all services offered through the takbt website, including sports betting, live casino, slots, crash games, and all related account management features. We encourage you to read this document carefully before creating an account or making any deposit. If you disagree with any part of this policy, please refrain from using the platform. For any questions, our support team is reachable at [email protected].

In order to provide you with a safe, personalised, and legally compliant betting experience, takbt collects the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued identification documents submitted during account verification.
• Contact information: email address, phone number, and residential address, including city and district within Bangladesh.
• Financial information: deposit and withdrawal records, payment method details (such as bKash or Nagad mobile number, bank account references), and transaction history. Full card numbers or mobile banking PINs are never stored by takbt.
• Technical and usage data: IP address, device type, browser type, operating system, session duration, pages viewed, games played, bet amounts, and in-game activity logs.
• Communications data: records of customer support interactions, complaint submissions, feedback, chat transcripts, and email correspondence with our support team.

We only collect information that is strictly necessary to fulfil our service obligations and legal responsibilities. We do not collect sensitive data such as racial or ethnic origin, religious beliefs, or political opinions.

The personal data we collect from takbt users is used strictly for the following lawful purposes:

• Account creation and identity verification: to confirm your identity, verify your age as 21 or above, and prevent duplicate or fraudulent registrations.
• Payment processing: to facilitate deposits via bKash, Nagad, Rocket, Upay, and Dutch-Bangla Bank, as well as to process withdrawal requests accurately and in a timely manner.
• Service improvement and personalisation: to enhance platform features, tailor promotional offers, recommend relevant games such as cricket betting or live casino events, and improve overall user experience.
• Regulatory compliance: to meet anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, fraud detection, and responsible gaming checks.
• Customer support: to respond to enquiries, resolve disputes, investigate complaints, and provide technical assistance in a timely and professional manner.
• Marketing communications: to send promotional emails, SMS updates on bonuses and tournaments, and platform news — only where you have provided explicit consent or opted in to marketing.

takbt does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data only in the following circumstances:

• Payment processors and banking partners: such as bKash, Nagad, Rocket, Upay, and affiliated bank partners, solely to process your financial transactions securely.
• Technology and game providers: licensed software and game studios (such as Pragmatic Play, Evolution Gaming, or Spribe) who require basic session and account reference data to deliver gameplay.
• Legal authorities: in response to lawful requests from government bodies, regulatory authorities, or law enforcement agencies where takbt is legally obligated to comply.
• Service providers and auditors: trusted third-party vendors engaged to support platform operations (e.g., analytics, cybersecurity, fraud prevention) who are bound by strict confidentiality agreements.

In all cases, any third party receiving your data is obligated to maintain the same level of confidentiality and security as takbt. We do not authorise any third party to use your personal data for their own marketing or commercial purposes.

takbt uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience. Cookies are small text files stored on your device that help us recognise returning visitors, maintain your session state, and understand how users interact with different sections of the site. We use strictly necessary cookies (required for the platform to function), functional cookies (to remember your preferences), and analytics cookies (to understand aggregate usage patterns).

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may impact the functionality of certain features on the takbt platform, including login sessions and payment flows. We do not use third-party advertising cookies or share browsing data with ad networks.

takbt retains your personal information for as long as your account remains active, and for a reasonable period thereafter as required to fulfil legal, regulatory, and business obligations. In general, account-related records are retained for a minimum of five years following account closure to satisfy AML compliance requirements. Transaction records may be held for longer periods where required by applicable law.

Once the applicable retention period has elapsed and there is no further legal basis for continued storage, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity. You may request early deletion of your data by contacting [email protected], subject to any overriding legal obligations.

As a takbt user, you hold the following rights with respect to your personal data. These rights may be exercised at any time by contacting our support team at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right of rectification: if any personal information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right of erasure: subject to applicable legal obligations, you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected.
• Right to restrict processing: you may ask us to stop processing your personal data in certain circumstances, for example if you contest its accuracy or object to its use.
• Right to withdraw consent: where you have given consent for any data processing activity (such as marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all data rights requests within a reasonable timeframe, normally within 30 days. We may require identity verification before fulfilling any access or deletion request to ensure that data is only disclosed to or deleted for the rightful account holder.

takbt takes the security of financial transactions extremely seriously. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, all financial data is transmitted via SSL-encrypted channels. We do not store your full payment credentials — such as complete mobile banking PINs, full Visa or Mastercard numbers, or bKash account passwords — on our servers at any point.

All financial data shared with payment partners is transmitted under strict data-sharing agreements. Payment partners are independently responsible for the security of data within their own systems. We encourage you to keep your bKash or Nagad PIN confidential at all times and to contact us immediately at [email protected] if you suspect any unauthorised access to your takbt account.

takbt is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, use, or store any personal information from individuals under the age of 21. If we become aware that a user under the age of 21 has registered an account or submitted personalinformation, we will immediately suspend that account, delete all associated data, and take steps to prevent any further access. We strongly encourage parents and guardians in Bangladesh to use device-level parental controls to prevent minors from accessing online betting platforms. If you believe a minor has registered on takbt, please contact us immediately at [email protected].

takbt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, applicable law, or industry best practices. When material changes are made, we will update the 'Last Updated' date displayed at the top of this page and, where appropriate, notify registered users via email or a prominent on-platform notice.

Your continued use of the takbt platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information. The most current version of this policy will always be available at takbt.org/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way takbt handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and professionally.

Contact Email: [email protected] — Our support team is available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. Response times are typically within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours.